Adobe Experience Platform

Stop Treating the Same Customer Like a Stranger

Your CRM, website, app, and stores all have different pictures of the same customer. We unify them into one real-time profile so your campaigns convert instead of annoy.

Why Teams Hire Us

"We handle the data architecture complexity so you get one customer view that powers personalization across every channel, instantly."

How We Build Your Unified Customer View

We structure your data into two layers: who the customer is and what they've done. Together, they power real-time personalization.

XDM Individual Profile

"The State" - Who the customer IS

Identity Map

  • ECID (Experience Cloud ID)
  • Email Address
  • CRM ID
  • Phone Number

Personal Details

  • Name (First, Last)
  • Date of Birth
  • Gender
  • Preferred Language

Contact Information

  • Mailing Address
  • Phone Numbers
  • Communication Preferences
  • Consent Settings

Loyalty Information

  • Loyalty Tier
  • Points Balance
  • Join Date
  • Member Status

XDM ExperienceEvent

"The Behavior" - What the customer DID

Web/App Interactions

  • Page Views
  • Button Clicks
  • Search Queries
  • Form Submissions

Commerce Events

  • Add to Cart
  • Checkout Started
  • Order Placed
  • Product Returns

Marketing Interactions

  • Email Opens
  • SMS Clicks
  • Push Notifications
  • Ad Impressions

Offline Events

  • In-Store Purchases
  • Support Calls
  • Branch Visits
  • Event Attendance

The Data Foundation We Design

We set up the right schema structure so your data stays clean, consistent, and ready for AI-powered insights from day one.

Component
Description
Example
Purpose
Class
Foundation template defining schema behavior
XDM Individual Profile, XDM ExperienceEvent
Person (Profile) vs. action (Event)
Field Groups
Pre-built field bundles for common use cases
Demographic, Commerce, Web Details
Accelerate with Adobe-standard fields
Data Types
Reusable structures for common patterns
Phone, Address, Currency
Ensure consistency across schemas
Identities
Primary keys for identity resolution
CRMID, Email, ECID
Cross-device profile stitching
Relationships
Links between schemas for enrichment
Store ID to Store Lookup
Product and location lookups

Our Proven Approach

We build your unified customer platform in three phases, each delivering immediate value before moving to the next.

Phase 1

Identity & Profile Foundation

Deliverable: Core Profile Schema
  • Define Primary Identity namespace (CRMID)
  • Configure Identity Map with touchpoint identifiers
  • Enable Real-Time Customer Profile
  • Set up identity graph merge policies
Phase 2

Behavioral Event Schemas

Deliverable: ExperienceEvent Schemas
  • Standardize Commerce events across channels
  • Implement ISO 8601 timestamps
  • Configure event-level identities for attribution
  • Add custom business-specific fields
Phase 3

Lookup & Enrichment

Deliverable: Reference Data Schemas
  • Create Product Catalog with relationships
  • Build Store/Location lookup schemas
  • Configure cross-schema relationships
  • Enable for Segmentation Service

Mistakes We Prevent

These are the pitfalls that derail CDP projects. We've seen them all and know how to avoid them.

Avoid Flat Files

Use Field Groups for modularity. Flat structures become unmaintainable and prevent reuse.

Consistency is King

Define fields identically across schemas. Inconsistency breaks identity resolution.

Descriptor Over Value

Schemas define structure, not hardcoded values. Use enums for controlled vocabularies.

Pro Tip

Use Standard Adobe Field Groups whenever possible. They ensure compatibility with Journey Optimizer, Customer AI, and Attribution AI. Standard groups unlock out-of-the-box AI/ML capabilities.

Your Single Source of Customer Truth

We wire your CRM, web, mobile, and offline data into one unified platform that activates audiences in real time. The result: personalization that actually works, campaigns that stop wasting budget, and an AI-ready data foundation that powers your entire marketing stack.

Unify your customer data

Related Services

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Looking for Adobe Real-Time CDP experts?

Tell us how many disconnected systems hold your customer data. We'll show you how to unify them and start activating real-time audiences.

"We've helped dozens of teams to structure their data. Let's see how we can help you."

Kamil Glowacki
Kamil Glowacki
CEO & Founder, DataCoreUnity

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